⚡ In short
- Tidio is a polished live chat and AI tool, popular with online stores.
- The free plan has 50 billable conversations and 50 one-off Lyro AI conversations.
- Paid plans start at $24.17/month (Starter); Lyro AI and Flows are add-ons.
- Strong multichannel and Shopify support; costs grow with conversations and add-ons.
Disclosure: this review is written by the LiveChatBot team, a competing product. We stick to what the vendor publishes on its own pricing page (checked October 2026) and say where it is stronger than us. Prices change, so check the vendor’s site before buying.
What Tidio is
Tidio combines live chat, a help desk, automation (Flows) and an AI agent called Lyro. It is especially popular with Shopify and WooCommerce stores.
Pricing (October 2026)
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 50 billable conversations, 10 seats, 100 Flows visitors reached, 50 Lyro AI conversations (one-off) |
| Starter | $24.17/month monthly, or $290/year | 100 billable conversations, live chat and ticketing |
| Growth | From $49.17/month | From 250 billable conversations, analytics, automatic assignment, macros |
| Plus | From $300/month + usage | Custom limits, success manager |
| Premium | Contact sales | Managed Lyro with a guaranteed resolution rate |
Add-ons: Lyro AI agent from $32.50/month, Flows from $24.17/month, and branding removal $16.67/month on Growth. Source: Tidio pricing.
Pros
- Lyro is a mature AI agent with good ecommerce features.
- Multichannel: website chat plus social messaging channels.
- Ecommerce integrations, including a Shopify app.
- Generous seats: 10 seats even on the free plan.
Cons
- Billable conversation limits, so busy months cost more.
- AI and Flows are add-ons on top of the plan.
- USD pricing, which can swing with exchange rates.
- Several add-ons make the monthly total harder to predict.
Who it suits
Online stores that want a strong AI agent, multichannel inboxes and a native Shopify app, and are comfortable with usage-based pricing.
Who might prefer an alternative
Small businesses that want AI and Flows included, lead scoring and an Android app, with prices in rupees. See Tidio alternative.
FAQ
Is Tidio free?
Yes, with 50 billable conversations and a one-off 50 Lyro AI conversations, per Tidio’s pricing page in October 2026.
How much is Lyro?
From $32.50/month as an add-on.
Does Tidio have ticketing?
Yes, live chat and ticketing are included from the Starter plan.