Live chat for healthcare
Live chat for clinics, hospitals and diagnostic centres
Patients ask about timings, doctors, fees and reports. Answer the general questions instantly, collect appointment requests, and keep medical advice for your doctors.
⚡ In 30 seconds
- Patients ask practical questions: timings, which doctor, fees, tests and reports.
- The AI Agent answers general questions from your pages, 24/7.
- The away form collects a phone number for appointment callbacks.
- Report and billing queries become tickets.
- Chat is for general information, not diagnosis. Say so in your welcome message.
- Free to start: 2 websites and 100 visitors per website every month, no credit card.
The problem
Why clinics miss patients
Reception phones are busiest exactly when patients call.
Busy reception
Front desk staff juggle walk-ins and ringing phones.
“Is the doctor in today?”
The most common call, every morning.
Fee questions
Patients want to know consultation and test prices first.
Report queries
“Are my reports ready?” calls pile up.
Night-time searches
Patients research symptoms and clinics at night.
Lost appointment requests
Requests on paper or WhatsApp get missed.
What you get
What clinics use
AI Agent for general questions
Timings, doctors, fees, tests, location and parking.
Appointment callbacks
The away form collects a phone number.
Tickets for reports and bills
Track report and billing queries until done.
Opening hours
Shows when reception can reply. How to →
Languages
Chat buttons and greetings in the languages your patients use.
Reply from your phone
Doctors and managers get alerts on the Android app.
Setup
Live in four steps
About 20 minutes.
2
Teach the AI Agent
Doctors, timings, fees, tests and location.
3
Write a clear welcome
Say chat is for general questions and give your emergency number.
4
Set opening hours
And an away message asking for a phone number.
Teach the AI Agent
What to add for a clinic
Short, factual entries work best. Use this as a template.
| Topic | Example entry | Why it matters |
|---|---|---|
| Doctors and timings | Dr. Mehta (dentist): Mon to Sat, 10 am to 2 pm. | The top question |
| Fees | Consultation ₹500; follow-up within 7 days free. | Patients ask before booking |
| Tests | Blood tests daily 7 am to 11 am, fasting needed for sugar tests. | Prevents wasted visits |
| Reports | Reports are ready in 24 hours and sent by WhatsApp. | Cuts report calls |
| Location | Opposite City Mall, parking available. | Helps first-time patients |
| Emergency | For emergencies call 108 or our 24-hour line. | Safety first |
Copy and paste
Messages for healthcare websites
Use these as welcome Flows and your away message. Change the details to match your business.
| Where | Message |
|---|---|
| Home page | 👋 Questions about timings, doctors or fees? Ask here. For emergencies call 108. |
| Doctor page | Want an appointment with this doctor? Leave your number and we’ll call. |
| Tests page | Ask about test prices, timings or fasting. |
| Away message | Reception is closed. Leave your phone number for an appointment callback. For emergencies call 108. |
Good practice
Healthcare chat do’s and don’ts
✅ Do
- Show your emergency number in the welcome
- Answer timings and fees exactly
- Collect a phone number for appointments
- Keep report queries as tickets
- Reply in the patient’s language where you can
🚫 Don’t
- Diagnose or prescribe in chat
- Let the AI Agent give medical advice
- Ask for reports or ID documents in chat
- Leave appointment requests until tomorrow
- Use medical jargon
Live chat for healthcare: FAQ
Can chat be used for medical advice?
No. Use chat for general information and appointments. Medical advice must come from a doctor in a proper consultation.
Can patients book appointments?
They can request one. Your reception confirms by phone or chat.
Can I show the chat in Hindi or other languages?
Yes. Choose the chat language and add greetings in other languages under Settings → Language.
How much does it cost?
Free to start. See pricing.
Related
Keep reading
Live chat for local businesses
Clinics, salons, gyms and shops. Read more →
AI Agent
Answer repeat questions 24/7 from your own content. Learn more →
Help desk
Turn questions that can wait into tickets answered by email. Learn more →
Help patients before they call
Free to start. No credit card. Live on your website in about two minutes.