Live chat for SaaS and B2B
Live chat for SaaS and B2B companies
Your best leads read the pricing page twice and then leave. Lead scores and hot-lead alerts tell you when a serious buyer is on your site, so you can say hello at the right time.
⚡ In 30 seconds
- B2B buyers research quietly and rarely fill in a demo form on the first visit.
- The lead score rises with return visits, pricing-page views, time on site and business networks.
- Hot-lead alerts tell your sales team when a serious buyer is on the site.
- A pricing-page Flow starts the conversation, and the AI Agent answers docs and FAQ questions.
- Webhooks send leads and chats to your CRM.
- Free to start: 2 websites and 100 visitors per website every month, no credit card.
The problem
Why B2B websites lose deals
Buyers compare tools in private. By the time they fill in a form, they have often chosen.
Anonymous research
Buyers read your pricing, docs and comparison pages without telling you.
Demo forms feel heavy
Many won’t book a call just to ask one question.
Sales finds out too late
The lead reaches sales days later, after the buyer has moved on.
Technical questions block deals
Integrations, security and limits need quick, accurate answers.
Support repeats itself
Setup and billing questions come again and again.
Data stuck in the chat tool
Leads need to reach the CRM, not sit in another inbox.
See it in action
A buyer on your pricing page, third visit
Click a step or press Play.
What you get
Chat built for sales and support teams
Lead score and hot-lead alerts
Scores rise with pricing-page views, return visits, time on site and business networks. Set the score that counts as hot.
Pricing-page Flow template
Start the conversation when a visitor reaches pricing.
AI Agent for docs and FAQ
Answers setup, limits and billing questions from your docs, and hands over to sales or support.
Webhooks to your CRM
Send leads and chat transcripts to your CRM or any tool.
Visitor insights
Source, pages viewed, location, device and network type next to every chat.
Reports
See what visitors ask, top pages and content ideas from real questions.
Setup
Set up for sales in four steps
About 15 minutes.
2
Turn on hot-lead alerts
Choose the score that counts as hot for your sales team.
3
Add the pricing Flow
Use the “Help on the pricing page” template.
4
Connect your CRM
Send leads with a webhook.
Teach the AI Agent
What to add for a SaaS product
Short, factual entries work best. Use this as a template.
| Topic | Example entry | Why it matters |
|---|---|---|
| Plans and limits | Starter: 3 users. Team: 10 users and SSO on Business. | The most common pre-sale question |
| Integrations | Slack, HubSpot and Zapier. Full list: link | Often a deal breaker |
| Security | Data stored in India. 2FA for all users. | Asked by IT teams |
| Trial | 14-day free trial, no card needed. | Removes risk |
| Setup | Most teams are set up in one day. Docs: link | Answers “how hard is it?” |
| Billing | Monthly or yearly, GST invoice included. | Common for Indian B2B buyers |
Copy and paste
Ready-made messages for SaaS websites
Use these as welcome Flows and your away message. Change the details to match your business.
| Where | Message |
|---|---|
| Pricing page | Comparing plans? I can help you pick the right one. |
| Integrations page | Looking for a specific integration? Ask and we’ll check. |
| Docs page | Stuck on setup? Ask here and we’ll point you to the answer. |
| Exit intent | Before you go, anything we can answer about pricing or setup? |
| Away message | We’re offline right now. Leave your work email and we’ll reply within one business day. |
Know the questions
What B2B buyers ask
Add short answers to these and most first questions get answered automatically.
💳 Pricing
- Which plan do I need?
- Is there a free trial?
- Do you offer annual discounts?
- Can I change plans later?
- Do you give GST invoices?
🔌 Product
- Do you integrate with my CRM?
- Is there an API?
- How long is setup?
- What are the limits?
- Is there SSO?
🔒 Trust
- Where is data stored?
- Is it secure?
- Who else uses it?
- Can I export my data?
- What support do you offer?
Good practice
Do’s and don’ts for B2B chat
✅ Do
- Say hello to hot leads on the pricing page
- Answer technical questions accurately or hand over
- Ask for a work email before ending
- Send every lead to your CRM
- Use reports to find missing docs
🚫 Don’t
- Push a demo before answering the question
- Let the AI Agent guess about security or contracts
- Ignore returning visitors
- Leave leads only in the chat inbox
- Greet every visitor on every page
Live chat for SaaS: FAQ
How is the lead score calculated?
It adds up pages viewed, time on site, return visits, visits to key pages like pricing or contact, whether the visitor shared contact details or chatted, business networks and search traffic. The maximum is 100.
Can I choose what counts as a hot lead?
Yes. You set the lead score at which a visitor counts as hot, and your team gets an alert.
Does it work with React or Vue apps?
Yes. Download the ready-made React or Vue component from the install step.
Can chats go to my CRM?
Yes. Use a webhook to send leads and chats to your CRM or any other tool.
How much does it cost?
Start free with 2 websites and 100 visitors per website every month. See pricing.
Related
Keep reading
Visitor tracking
See who is on your site, what they viewed and how hot they are. Learn more →
Flows
Start conversations at the right moment with ready-made templates. Learn more →
Integrations
Webhooks, React, Vue and more. See integrations →
Know when a serious buyer is on your pricing page
Free to start. No credit card. Live on your website in about two minutes.