⚡ In 30 seconds
- Shoppers leave when a small doubt goes unanswered: size, delivery date, COD or returns.
- A chat bubble on product and checkout pages answers them while they are ready to buy.
- The AI Agent answers from your shipping, returns and size-guide pages, day and night.
- Flows greet new visitors, offer help at checkout and try to stop people from leaving.
- Works with Shopify, WooCommerce, Wix and any other store builder.
- Free to start: 2 websites and 100 visitors per website every month, no credit card.
The problem
Why online stores lose sales
Most abandoned carts are not about price. They are about a question nobody answered.
Size and fit doubts
“Does it run small?” If nobody answers, the shopper closes the tab instead of guessing.
Delivery and COD questions
“Is COD available in my pincode?” and “When will it arrive?” decide the order.
Cart abandonment
Shoppers reach checkout, hesitate over a doubt and leave without a word.
The same questions all day
Returns, exchange, delivery time. Your team types the same answers again and again.
Late-night shopping
Many orders happen after 9 pm, when your support team is offline.
Support split across apps
Questions arrive on Instagram, email and phone, and some get missed.
See it in action
A shopper on a kurta page, from doubt to cart
Click a step or press Play.
What you get
Everything an online store needs from chat
AI Agent for store questions
Answers sizing, shipping, COD and returns from your own pages, and hands over to your team when it is not sure.
Flows that sell
Ready-made templates such as “Discount for new visitors”, help at checkout and “Stop visitors from leaving” with exit intent.
See the shopper’s journey
Visitor insights show the current page, pages viewed, source and location next to every chat.
Lead score and hot-lead alerts
Know which shoppers are close to buying, and get an alert when a hot one is on the site.
Works with your store
Shopify, WooCommerce, Wix and any site where you can paste one line of code.
Reply from your phone
The Android app rings for new chats, so you can answer between packing orders.
Setup
Live on your store in four steps
About 15 minutes, including teaching the AI Agent.
1
Add the chat
WordPress/WooCommerce plugin, or paste one line of code in your Shopify or Wix theme.
2
Teach the AI Agent
Import your shipping, returns, COD and size-guide pages.
3
Switch on Flows
Start with “Discount for new visitors” and a checkout help message.
4
Set hours and away message
Collect an email or phone number when nobody is online.
Teach the AI Agent
What to add for an online store
Short, factual entries work best. Use this as a template.
| Topic | Example entry | Why it matters |
|---|---|---|
| Shipping | Delivery in 3–4 working days across India, 5–7 days for the North East. | The top question on most stores |
| COD | COD available on orders up to ₹5,000, ₹49 COD fee. | Indian shoppers ask before ordering |
| Returns | 7-day easy returns, free pickup. Refund to the original payment method. | Removes risk from the purchase |
| Sizing | Kurtas run slightly loose. See the size chart: link | Stops size-related returns |
| Payments | UPI, cards, net banking and COD. | Answers “can I pay by UPI?” |
| Order tracking | Track your order with the link in your SMS or email. | Saves your team time after the sale |
Copy and paste
Ready-made messages for online stores
Use these as welcome Flows and your away message. Change the details to match your business.
| Where | Message |
|---|---|
| Home page | 👋 Welcome! First order? Ask about sizes, delivery or COD. |
| Product page | Not sure about the size? Ask here and get an answer in seconds. |
| Checkout page | Questions about delivery or payment before you order? We’re here. |
| Exit intent | Leaving already? Tell us what you were looking for and we’ll help. |
| Away message | We’re offline right now. Leave your email or phone number and we’ll reply first thing. |
Know the questions
What shoppers ask in chat
Add short answers to these and most first questions get answered automatically.
📦 Order and delivery
- When will it arrive?
- Is COD available?
- Do you deliver to my pincode?
- How do I track my order?
- Can I change my address?
👕 Product
- Is it true to size?
- What is the fabric?
- Is it back in stock?
- Do you have other colours?
- How do I wash it?
💰 Payment and returns
- Can I pay by UPI?
- Is there a discount code?
- How do returns work?
- When will I get my refund?
- Is exchange possible?
Good practice
Do’s and don’ts for store chat
✅ Do
- Put the chat on product and checkout pages
- Answer delivery and COD questions with exact numbers
- Share the product link when you recommend something
- Ask for an email before the chat ends
- Use the lead score to spot shoppers close to buying
🚫 Don’t
- Hide your return policy
- Send discount codes to everyone who opens the chat
- Copy long policies into chat: link to the page
- Leave checkout questions waiting
- Promise delivery dates you can’t meet
Live chat for ecommerce: FAQ
Does it work with Shopify?
Yes. Paste the chat code into your Shopify theme, before the closing body tag. It works the same way on Wix and other builders.
Does it work with WooCommerce?
Yes. Install the LiveChatBot WordPress plugin on your WooCommerce site. Your chat key is already inside the plugin.
Can the AI Agent answer order status?
It answers from the pages and FAQs you add, such as how to track an order. For a specific order, it hands the chat to your team.
Will the chat slow down my store?
No. The chat code loads in the background (async), after your product pages and images.
Can I offer discounts in chat?
Yes. Use the “Discount for new visitors” Flow template to show an offer to first-time visitors.
How much does it cost?
Start free with 2 websites and 100 visitors per website every month. See pricing for paid plans in rupees.
Related
Keep reading
AI Agent
Answer repeat questions 24/7 from your own content. Learn more →
Flows
Start conversations at the right moment with ready-made templates. Learn more →
Install on your store
WordPress, Shopify, Wix and more. See integrations →
Turn product-page doubts into orders
Free to start. No credit card. Live on your website in about two minutes.