Refund Policy

In short

• All payments are final. We do not give refunds.
• You can cancel at any time. You keep access until the end of the period you paid for.
• There is a free plan, so please try LiveChatBot before you pay.
• If we charge you twice by mistake, we will fix it.

This policy explains how payments, cancellations and refunds work for LiveChatBot. It forms part of our Terms of Service.

1. Try it free first

LiveChatBot has a free plan so you can set up the widget, chat with visitors and check that the product suits your business before spending any money. Please use it to make sure a paid plan is right for you, because we cannot refund payments afterwards.

2. No refunds

All payments for LiveChatBot are final and non-refundable. This includes:

• monthly and yearly subscription fees, including the first payment;
• partly used months or years, and time left unused after you cancel;
• downgrading to a cheaper plan or to the free plan;
• removing team members, websites or add-ons during a billing period;
• periods when you did not use your account;
• accounts suspended or closed for breaking our Terms or Acceptable Use Policy.

3. Cancelling

You can cancel your paid plan at any time from your account (where that option is shown), or by writing to support@livechatbot.in from your account email address.

• Cancelling stops all future renewals. You will not be charged again.
• Your paid features stay active until the end of the period you have already paid for. After that, your account moves to the free plan (or closes, if you ask us to delete it).
• To avoid the next charge, cancel before your renewal date.

4. Upgrades and downgrades

When you upgrade, the new price applies straight away or from the next billing date, as shown at checkout. When you downgrade, the change applies from your next billing date and no credit or refund is given for the current period.

5. Billing mistakes

If you are charged twice for the same thing, or charged after you cancelled, because of an error on our side, contact us within 30 days of the charge. Once we confirm the mistake we will refund or credit the extra amount to your original payment method. Your bank may take some days to show it.

6. Where the law requires otherwise

Nothing in this policy takes away rights you have under consumer protection laws that cannot be excluded. If such a law requires a refund in your situation, we will follow it.

7. Disputes and chargebacks

If you think a charge is wrong, please write to us first so we can look into it quickly. Opening a chargeback with your bank without contacting us may lead to your account being paused while the dispute is reviewed.

8. Contact

For billing questions, write to LiveChatBot at support@livechatbot.in and include your account email address and the date of the charge.