⚡ In short
- Crisp offers a free plan with 2 seats, a chat widget, shared inbox and mobile apps.
- Paid plans are priced per workspace: Mini $45, Essentials $95, Plus $295 per month.
- Omnichannel inbox, AI chatbot and knowledge base start on Essentials.
- Good value for growing teams; the AI and channels need higher plans.
Disclosure: this review is written by the LiveChatBot team, a competing product. We stick to what the vendor publishes on its own pricing page (checked October 2026) and say where it is stronger than us. Prices change, so check the vendor’s site before buying.
What Crisp is
Crisp is a customer messaging platform: website chat, a shared inbox, and on higher plans an omnichannel inbox (WhatsApp, Instagram, SMS and more), automation, a knowledge base and an AI chatbot.
Pricing (October 2026)
| Plan | Price | Seats | AI credits |
|---|---|---|---|
| Free | $0 | 2 | None |
| Mini | $45/month per workspace | 4 | About $5 (around 90 automated conversations) |
| Essentials | $95/month per workspace | 10 | About $25 (around 450 automated conversations) |
| Plus | $295/month per workspace | 20+ | About $75 (around 1,350 automated conversations) |
| Enterprise | Custom | Custom | Custom |
Source: Crisp pricing.
Pros
- Per-workspace pricing, not per seat, which suits growing teams.
- Omnichannel inbox on Essentials and above.
- Knowledge base and automation built in on higher plans.
- Free plan with mobile apps.
Cons
- No AI on the free plan; AI works on credits.
- The jump from Free to Mini is significant for very small businesses.
- USD pricing.
- Ticketing and white labelling sit on the Plus plan.
Who it suits
Teams of 4 to 20 that want one inbox for website chat, email and social messaging.
Alternatives
If you mainly need website chat with an AI Agent, lead scoring and a help desk, priced in rupees, see free live chat and LiveChatBot pricing.
FAQ
Is Crisp free?
Yes, for 2 seats with the chat widget, shared inbox and mobile apps.
Does Crisp have an AI chatbot?
Yes, from the Mini plan with AI credits; the omnichannel AI chatbot is on Essentials and above.