⚡ In short
- LiveChat (livechat.com) is a long-established, polished live chat tool.
- There is no free plan; a 14-day trial needs no credit card.
- Essential costs $19 per user per month billed yearly ($25 monthly); Growth $79 yearly ($99 monthly).
- AI resolutions are limited per plan: 10 a month on Essential, 200 on Growth.
Disclosure: this review is written by the LiveChatBot team, a competing product. We stick to what the vendor publishes on its own pricing page (checked October 2026) and say where it is stronger than us. Prices change, so check the vendor’s site before buying.
Note: LiveChat (livechat.com) is a separate company from LiveChatBot (us).
Pricing (October 2026)
| Plan | Billed yearly | Billed monthly | AI included |
|---|---|---|---|
| Essential | $19/user/month | $25/user/month | 1 AI agent, 10 AI resolutions a month, 5 reply suggestions per user |
| Growth | $79/user/month | $99/user/month | 10 AI agents, 200 AI resolutions a month, 50 reply suggestions per user |
| Enterprise | Custom | Custom | Custom |
Free trial: 14 days, no credit card. No free plan. Source: LiveChat pricing.
Pros
- Mature, polished product with many integrations.
- AI copilot and reply suggestions for agents.
- Strong reporting on higher plans.
Cons
- No free plan.
- Per-seat pricing adds up as your team grows.
- AI resolutions are capped per plan.
- USD pricing.
Who it suits
Established support and sales teams that want a premium tool and can budget per seat.
Alternatives
For a free start with an AI Agent included and rupee pricing, see free live chat and LiveChatBot pricing. Also compare tawk.to and Tidio.
FAQ
Does LiveChat have a free plan?
No. It offers a 14-day free trial without a credit card.
How much does LiveChat cost per agent?
From $19 per user per month billed yearly, or $25 billed monthly, on the Essential plan (October 2026).