⚡ In short
- tawk.to’s live chat is free, with no limit on agents.
- It makes money from add-ons: branding removal from $29/month, AI Assist from $29/month and hired agents from $1/hour.
- Great for budget-conscious teams that only need live chat.
- If you want AI, lead scoring and sales Flows included, compare alternatives.
Disclosure: this review is written by the LiveChatBot team, a competing product. We stick to what the vendor publishes on its own pricing page (checked October 2026) and say where it is stronger than us. Prices change, so check the vendor’s site before buying.
What tawk.to is
tawk.to is one of the most widely used free live chat tools. Beyond the chat widget, its dashboard also offers ticketing and a knowledge base, which tawk.to describes as free.
Pricing (October 2026)
| Item | Price on tawk.to’s pricing page |
|---|---|
| Live chat | Free |
| Remove branding | $29/month |
| AI Assist (chatbot) | From $29/month, with a free tier for low chat volume |
| Hired chat agents | $1/hour |
| Virtual assistants | From $7/hour |
Source: tawk.to pricing.
Pros
- Free live chat with unlimited agents, which is rare.
- Ticketing and knowledge base in the same account.
- Hired agents if you want someone else to answer chats.
- A large user base and plenty of tutorials.
Cons
- “Powered by tawk.to” branding unless you pay the add-on.
- AI costs extra beyond the free tier.
- Add-ons are billed in US dollars.
- Many products in one dashboard can feel busy for a one-person business.
Who it suits
Teams that need free, unlimited live chat and can live with the branding, or who want to outsource chat answering.
Who might prefer an alternative
Businesses that want an AI chatbot, lead scores, hot-lead alerts and proactive sales Flows included in one plan, priced in rupees. See our tawk.to alternative comparison, or free live chat for what LiveChatBot includes at ₹0.
FAQ
Is tawk.to really free?
Yes, the live chat is free. Paid add-ons include branding removal, AI Assist and hired agents.
How much does it cost to remove tawk.to branding?
$29/month according to tawk.to’s pricing page in October 2026.
Does tawk.to have AI?
Yes, the AI Assist add-on, from $29/month, with a free tier for low chat volume.