⚡ In short
- Smartsupp is a European live chat tool popular with online shops.
- Free plan: 1 operator, 25 conversations a month and 14 days of history.
- Paid plans: Solo $17/month, Plus $25/month, Expert $83/month (billed yearly).
- The Mira AI agent is a separate plan from $16/month for 100 conversations.
Disclosure: this review is written by the LiveChatBot team, a competing product. We stick to what the vendor publishes on its own pricing page (checked October 2026) and say where it is stronger than us. Prices change, so check the vendor’s site before buying.
Pricing (October 2026)
| Plan | Price | Operators | Conversations |
|---|---|---|---|
| Free | $0 | 1 | 25 a month, 14-day history |
| Solo | $17/month (yearly) | 1 | Unlimited |
| Plus | $25/month (yearly) | 3 | Unlimited |
| Expert | $83/month (yearly) | 5+ ($24/month per extra) | Unlimited |
| Enterprise | From $280/month | Custom | Custom |
Mira AI agent: $16/month for 100 conversations, upgradable. Source: Smartsupp pricing.
Pros
- Unlimited conversations on paid plans.
- WhatsApp and Messenger channels, even on the free plan.
- Ecommerce focus, with an AI agent that can work from your product catalogue.
Cons
- Tight free plan: 25 conversations a month and 14 days of history.
- AI is a separate purchase.
- Prices in USD, EUR, CZK and PLN, not rupees.
Who it suits
Small European online shops that want chat plus WhatsApp and Messenger in one place.
Alternatives
See free live chat for what LiveChatBot includes at ₹0, and live chat for ecommerce.
FAQ
Is Smartsupp free?
Yes, for 1 operator and 25 conversations a month.
How much is Smartsupp’s AI?
The Mira AI agent costs $16/month for 100 conversations, per Smartsupp’s pricing page in October 2026.