⚡ In short
- Bot messages should be short, clear and honest about being a bot.
- Always include a way to reach a person.
- Use these scripts in your AI Agent‘s knowledge, Flows and away message.
Greetings
- Hi! I’m Asha, the AI assistant. Ask me about orders, delivery or returns.
- Hello 👋 I can answer most questions instantly. What do you need?
- Welcome back! Want to pick up where you left off?
- Hi! Ask me anything, or tap “Talk to a person” anytime.
Common answers (FAQ)
- We deliver across India in 3 to 5 working days.
- Yes, cash on delivery is available on orders up to ₹5,000.
- You can return items within 7 days. We pick them up for free.
- We’re open Monday to Saturday, 10 am to 7 pm.
- Our plans start at ₹499 a month. Here’s the pricing page: (link)
- You can track your order with the link in your SMS or email.
- Yes, we ship to the UAE. Delivery takes 7 to 10 days.
- You can pay by UPI, card, net banking or COD.
Lead capture
- Want our price list? Leave your email and I’ll send it.
- Shall I ask our team to call you? Share your number.
- Get 10% off your first order. Where should I send the code?
- Want updates on new arrivals? Leave your email.
- I can book a free demo. What’s a good time?
Hand-off to a person
- That’s a great question for our team. Connecting you now.
- I’m not sure about that one. A teammate will reply shortly.
- I’ll pass this to a person, who can help with your order.
- Our team is offline right now. Leave your email and they’ll reply first thing.
- You can talk to a person anytime by tapping “Talk to a person”.
Clarifying
- Do you mean delivery time or delivery cost?
- Which product are you asking about?
- Could you share your order number?
- Which city are you in?
When the bot doesn’t know
- Sorry, I don’t have that information. Want me to ask the team?
- I couldn’t find an answer. Here’s our FAQ page: (link)
- I didn’t quite get that. Could you say it another way?
Proactive messages (Flows)
- Need help choosing a size?
- Comparing plans? I can help you pick in a minute.
- Leaving already? Tell me what you were looking for.
- First time here? Ask me anything.
- Still there? I’m happy to help 🙂
Closing
- Did that answer your question?
- Anything else I can help with?
- Thanks for chatting! Have a great day.
- Glad I could help 🙂
Errors and limits
- Sorry, I can’t help with account passwords. Use “Forgot password” on the login page.
- For medical emergencies, please call 108.
Tips
- One idea per message.
- Give the next step: a link, a button or a person.
- Keep facts in the AI Agent’s knowledge so answers stay consistent. How to train your AI chatbot.
- Proactive scripts belong in Flows. See how to create a chat Flow.
- For human agents, see live chat scripts.
FAQ
What is a chatbot script?
The set of messages a bot sends: greetings, answers, questions and hand-off lines.
Should a bot use emojis?
Sparingly. One in a greeting is friendly.