50 Live Chat Scripts for Sales and Support

Greetings

1. Hi! 👋 What can I help you with today?
2. Hi {name}, welcome back! Anything I can help with?
3. Hello! Looking for something in particular?
4. Hi there, I’m Neha. Ask me anything about our products.
5. Good evening! We’re here until 9 pm. How can I help?

Sales

6. Great choice. That one is our best seller in your size.
7. Comparing plans? Tell me what you need and I’ll suggest one.
8. Orders over ₹999 ship free. You’re close!
9. Would you like me to send you the price list?
10. This is back in stock in M and L.
11. Many customers pair this with the matching dupatta.
12. Want me to hold this for you while you decide?
13. If you order before 2 pm it ships today.
14. Can I share a quick comparison of the two?
15. Shall I send you a payment link?

Support

16. Sorry about that! Let me check right away.
17. Could you share your order number?
18. Thanks. I can see your order; it’s out for delivery today.
19. Here’s how to fix that: (steps)
20. I’ve passed this to our team. You’ll hear back by email today.
21. Let me make a ticket so this doesn’t get lost.
22. I’ve updated your address. You’ll get a confirmation email.
23. Your refund was sent today. It takes 5 to 7 working days to appear.
24. That’s covered by the warranty. Here’s what happens next.
25. Does that solve it?

When you need time

26. Good question. Give me two minutes to check.
27. Still checking. Thanks for your patience!
28. This will take a little longer. Can I email you the answer?
29. I’m checking with the team and will be back shortly.
30. Sorry for the wait. Here’s what I found.

Angry or upset customers

31. I’m really sorry, {name}. Let’s fix this.
32. You’re right to be upset. Here’s what I’ll do now.
33. Thanks for telling us. I’ll make sure this doesn’t happen again.
34. I can’t change that, but here’s what I can do.
35. I’ll stay with you until it’s sorted.

Ending the chat

36. Is there anything else I can help with?
37. Glad I could help! Have a great day.
38. Thanks for chatting. You’ll get a copy by email.
39. If anything else comes up, just message us here.
40. Enjoy your new purchase! 🙂

After hours and away

41. We’re offline now. Leave your email and we’ll reply first thing.
42. Thanks for your message! Our team is back at 10 am.
43. We got your question and saved it as a ticket.
44. Leave your number and we’ll call you tomorrow.
45. Our AI assistant can answer most questions now.

Collecting details

46. What’s the best email to send this to?
47. Could you share your phone number for a callback?
48. Which city are you in? I’ll check delivery.
49. When’s a good time to call?
50. Would you like updates on new arrivals?

Make scripts sound human

Use the customer’s name, answer what they actually asked, and keep messages short. Read how to sound human in live chat and positive scripting. In LiveChatBot, {name} in a saved reply becomes the customer’s first name automatically. How to use saved replies.

FAQ