⚡ In short
- Download the app from Settings → Notifications → Download for Android, or from livechatbot.in on your phone.
- Log in with your LiveChatBot email and password.
- Every new visitor and message arrives as a phone notification with sound.
- Reply, see visitor details and pick up tickets without a computer.
Step 1: Download the app
On your Android phone, open livechatbot.in, log in and go to Settings → Notifications. Tap Download for Android, then open the downloaded file. If your phone asks, allow your browser to install apps. More about the app on the mobile app page.
Step 2: Log in
Open LiveChatBot and log in with the same email and password you use on the website. Allow notifications when the phone asks.
Step 3: Choose what to hear
In Settings → Notifications pick what you want alerts for:
- Notify me when a visitor arrives on the website: handy on quiet sites, noisy on busy ones.
- New messages: always on.
- Smart alerts: hot visitors, page alerts and returning leads.
- Loud mode in the Android app: rings even louder, for shop floors and busy places.
To change the phone’s own sounds: Android Settings → Apps → LiveChatBot → Notifications.
Step 4: Reply on the go
Tap a notification to open the chat. You see what the visitor asked, the page they are on, their location and lead score. Type your reply and it appears on their screen straight away.
Tips
- Set opening hours so visitors know when to expect a reply.
- Use saved replies for answers you send often.
- Turn on Show me as online in your account menu only when you can reply.
FAQ
Is there an iPhone app?
Not yet. On iPhone or iPad, log in at livechatbot.in in Safari to read and answer chats.
Do I need to keep the app open?
No. Notifications arrive even when the app is closed.
Can several team members use the app?
Yes. Each person logs in with their own account and chooses their own alerts.