Live chat lead generation
Turn website visitors into leads you can call back
Collect emails and phone numbers through friendly chat messages instead of long forms, and see which leads are worth calling first.
⚡ In 30 seconds
- Chat feels like a conversation, so more visitors share their details than with a form.
- Lead Flows ask for an email at the right moment, often with an offer.
- The away form collects emails or phone numbers when nobody is online.
- Every lead has a source, a lead score and the pages they viewed.
- Leads go to Subscribers, webhooks and the REST API. Guide →
- Free to start: 2 websites and 100 visitors per website every month, no credit card.
The problem
Why websites get so few leads
Visitors are happy to talk. They just don’t want to fill in a form and wait.
Long forms
Name, company, phone, budget… most people give up halfway.
Anonymous traffic
Hundreds of visitors, and you can’t contact any of them.
After-hours visits
Interested people visit at night and leave nothing behind.
No priorities
Every lead looks the same, so hot ones wait in the queue.
Leads in the wrong place
Copying emails by hand into your CRM.
No reason to share
Visitors see no benefit in giving their email.
See it in action
A visitor shares their phone number in 20 seconds
Click a step or press Play.
What you get
Lead generation tools in the chat
Lead Flows
Templates such as “Newsletter sign-up” and “Discount for new visitors”, with an email field.
Away form
Email or phone, collected automatically when you are offline.
Lead score
A score out of 100 for every visitor, so you call the hottest first.
Lead source
Know which Flow, page or channel brought each lead.
Webhooks and API
lead.captured events for Zapier, Make, Sheets or your CRM.
Returning-lead alerts
Get notified when a known lead comes back to your site.
Setup
Start collecting leads today
About 15 minutes.
Copy and paste
Lead messages that work
Use these as welcome Flows and your away message. Change the details to match your business.
| Where | Message |
|---|---|
| Price list offer | Want our full price list? Leave your email and we'll send it now. |
| Callback | Prefer a call? Share your number and we'll ring you today. |
| Discount | First visit? Get 10% off. Where should we send the code? |
| Newsletter | Get one useful tip a week. No spam. |
| Exit intent | Leaving? Leave your email and we'll send you the details. |
Good practice
Lead generation do’s and don’ts
✅ Do
- Offer something useful in return
- Ask for one detail at a time
- Show lead Flows on pages where people decide
- Call or email hot leads the same day
- Track which Flow brings the best leads
🚫 Don’t
- Ask for email before answering a question
- Show a lead Flow on every page
- Buy or share contact lists
- Send a sales pitch to someone who asked for support
- Forget to tell people how you'll use their details
Live chat lead generation: FAQ
Is there a pre-chat form?
No. Visitors can start chatting straight away. Details come from Flows, the away form or your own site.
Where do I see my leads?
Under Visitors → Subscribers, with source, pages viewed and the chat.
Can I send leads to Google Sheets?
Yes. Use a webhook with Zapier or Make. Guide →
Is it GDPR-friendly?
Visitors share their details themselves. Mention it in your privacy policy and only use leads for what you said.
Related
Keep reading
Collect leads guide
The away form, lead Flows and where leads go. Read the guide →
Flows
Start conversations at the right moment with ready-made templates. Learn more →
Live chat for sales
Lead score, alerts and greeting buyers first. Read more →
Get more leads from the traffic you already have
Free to start. No credit card. Live on your website in about two minutes.