Live chat for sales
Live chat that helps your website sell
See who is browsing, know who is close to buying and start the conversation at the right moment, before they open a competitor’s tab.
⚡ In 30 seconds
- Buying questions answered in seconds close more sales than a contact form.
- Visitor tracking shows each visitor’s pages, source and a lead score.
- Hot-lead alerts tell you when a likely buyer is on your pricing page.
- Flows say hello first, offer a discount or catch visitors leaving.
- Leads go to Visitors → Subscribers, your CRM or Google Sheets.
- Free to start: 2 websites and 100 visitors per website every month, no credit card.
The problem
Where website sales get lost
Most visitors who leave weren’t “not interested”. They had one question and no fast way to ask it.
One last doubt
Price, delivery, a feature: one small question stops the purchase.
Slow replies
An email reply tomorrow loses to a competitor who answers now.
Invisible buyers
Your hottest prospects look the same as everyone else in analytics.
Silent exits
Visitors leave the pricing page without a word.
Forms nobody fills
Long contact forms turn away people who only wanted to ask.
No follow-up
Interested visitors leave no way to reach them later.
See it in action
A pricing-page visitor becomes a lead
Click a step or press Play.
What you get
Sales tools built into the chat
Lead score and hot-lead alerts
Know who is close to buying, and get a phone alert when they arrive. Visitor tracking →
Start the chat yourself
Pick a live visitor and send the first message. It pops up on their screen.
Sales Flows
“Discount for new visitors”, pricing-page help and exit intent, ready to switch on.
Setup
Set up chat for sales in four steps
About 20 minutes.
2
Turn on smart alerts
In Settings → Notifications, list your pricing and contact pages under page alerts.
3
Switch on a sales Flow
Start with pricing-page help or “Discount for new visitors”.
Copy and paste
Sales messages that start conversations
Use these as welcome Flows and your away message. Change the details to match your business.
| Where | Message |
|---|---|
| Pricing page | Comparing plans? Tell me what you need and I'll suggest the right one. |
| Product page | Have a question about this? Ask here, we reply in minutes. |
| Returning visitor | Welcome back! Anything I can help you decide? |
| Exit intent | Before you go: want a quick answer or a price quote? |
| Demo page | Want a live demo? Share a time that suits you. |
Good practice
Do’s and don’ts for sales chat
✅ Do
- Answer the question first, then sell
- Use the lead score to decide who to greet
- Offer a next step: demo, quote or callback
- Ask for an email before the chat ends
- Follow up the same day
🚫 Don’t
- Greet every visitor the second they arrive
- Paste long brochures into chat
- Push discounts to people who didn't ask
- Hide your prices behind “contact us”
- Leave hot leads waiting
Live chat for sales: FAQ
Does live chat increase sales?
It removes the last doubts while visitors are deciding, which is where many sales are lost. Results depend on your traffic and how fast you reply.
What is a lead score?
A number out of 100 for each visitor based on what they do on your site, such as pages viewed and return visits.
Can I chat with a visitor who hasn't written yet?
Yes. Open them in the visitor list and send the first message.
Can leads go to HubSpot or Salesforce?
Yes, through Zapier or Make with a webhook.
Related
Keep reading
Visitor tracking
See who is on your site, what they viewed and how hot they are. Learn more →
Flows
Start conversations at the right moment with ready-made templates. Learn more →
Collect leads guide
The away form, lead Flows and where leads go. Read the guide →
Talk to buyers while they are deciding
Free to start. No credit card. Live on your website in about two minutes.