⚡ In short
- The welcome message is the first thing visitors read when they open the chat.
- Change it under Settings → Appearance → Welcome message.
- A good one says hello, says what you can help with, and says how fast you reply.
- Add translations under Settings → Language so visitors read it in their own language.
Where to change it
Open Settings → Appearance. Under Welcome message you will see two boxes: Greeting (the short headline) and Message (one or two lines below it). The preview on the right updates as you type. Press Save.
A simple formula
- Hello, in the voice of your brand.
- What you can help with, in a few words.
- What happens next, like “we usually reply in a few minutes”.
For example: “Hi there 👋 Questions about sizes, delivery or returns? Ask us here. We usually reply within 5 minutes.”
15 examples you can copy
| Business | Greeting | Message |
|---|---|---|
| Online store | Hi there 👋 | Ask about sizes, delivery or COD. We reply in minutes. |
| Fashion | Need a hand? | Not sure about fit? Tell us your usual size. |
| Electronics | Hello! | Compare models or ask about warranty here. |
| Coaching institute | Welcome! | Ask about batches, fees and demo classes. |
| School | Hello parents 👋 | Questions about admissions? We’re here. |
| Clinic | Hi, how can we help? | Ask about timings or book a visit. |
| Salon | Hey there! | Want a slot this week? Ask us. |
| Real estate | Looking for a home? | Tell us the area and budget and we’ll share options. |
| Hotel | Planning a stay? | Ask about rooms, dates or check-in. |
| Travel agency | Hi traveller ✈️ | Tell us where and when, and we’ll plan it. |
| Agency | Hello! | Tell us about your project and get a quick estimate. |
| SaaS | Hi 👋 | Questions about plans or setup? Ask away. |
| Restaurant | Hungry? | Ask about the menu, delivery or table booking. |
| Finance | Hello | Questions about our services? We reply quickly. |
| Any business | Hi there! | How can we help you today? |
Make it fit the page
One welcome message covers the whole site. To say something different on a product, pricing or checkout page, use a Flow with a page condition. See how to create a chat Flow.
Greet visitors in their language
Under Settings → Language you choose the language of the chat’s buttons and labels, and write your greeting in other languages. If your website has pages in several languages, switch on Switch the chat to each page’s language: the chat follows each page’s language, so your Hindi pages show the Hindi greeting.
Mistakes to avoid
- Long paragraphs: two lines is plenty.
- Promising “instant replies” when nobody is online. Set opening hours instead.
- Formal lines like “How may I assist you today?”. They sound like a bot. More on this in how to sound human in live chat.
FAQ
What is the best live chat greeting?
A short, friendly line that says what you can help with, like “Hi 👋 Questions about delivery or sizes? Ask here.”
Should I use emojis?
One emoji makes it warmer. More than that looks like spam.
Can I show a different message on each page?
Yes, with a Flow that has a page condition.