Live chat for customer service
Customer service chat that keeps up with your customers
Answer quick questions live, let an AI Agent handle the repeats, and turn anything that needs follow-up into a ticket.
⚡ In 30 seconds
- Customers expect fast answers. Chat lets one person help several people at once.
- The AI Agent answers repeat questions from your own pages, 24/7.
- Saved replies keep answers fast and consistent.
- Follow-ups become tickets with owners and statuses.
- Opening hours and an away form handle nights and weekends.
- Free to start: 2 websites and 100 visitors per website every month, no credit card.
The problem
Why support feels slow to customers
Customers don’t mind waiting for a hard answer. They mind not knowing if anyone saw their message.
Phone queues
Customers wait on hold for a two-line answer.
Slow email
Simple questions sit in an inbox for a day.
Repeat questions
Most of the day goes on the same five questions.
Lost follow-ups
“We’ll get back to you” is forgotten.
Nights and weekends
Questions pile up when nobody is in.
No context
Agents ask for details the customer already gave.
What you get
Built for small support teams
Shared inbox
All chats from all your websites, with folders for open, unassigned, mine, AI and solved.
AI Agent first
Answers common questions and passes the rest to your team with a note saying why.
Saved replies
One-click answers with the customer’s name filled in.
Tickets
Make a ticket from any chat and answer by email.
Context
Current page, pages viewed, location and past chats next to every conversation.
Chat rescuer
If nobody answers in time, an automatic reply and email form make sure the visitor isn’t ignored.
Setup
Set up in five steps
About 30 minutes for a small team.
3
Add saved replies
Your ten most common answers.
4
Set opening hours
And the away message.
5
Invite your team
Each person gets their own login and alerts.
Know the questions
What customers ask support chat
Add short answers to these and most first questions get answered automatically.
📦 Orders
- Where is my order?
- Can I change my address?
- Can I cancel?
- My item arrived damaged
- I got the wrong item
💳 Payments
- Payment failed but money was taken
- Do you accept UPI?
- Where is my invoice?
- When will I get my refund?
- Can I pay by EMI?
🛠️ Product
- How do I use this?
- Is there a warranty?
- Do you sell spare parts?
- Is it compatible with…?
- How do I reset it?
Good practice
Customer service chat do’s and don’ts
✅ Do
- Reply within a minute, even if it’s “let me check”
- Use the customer’s name
- Make a ticket for anything you can’t solve now
- Close the loop: confirm the issue is fixed
- Review AI chats weekly and improve its knowledge
🚫 Don’t
- Leave a chat without a reply
- Ask for details the customer already gave
- Pretend the AI Agent is a person
- Promise refunds you can’t approve
- Close chats while the customer is still typing
Live chat for customer service: FAQ
Is chat better than phone support?
For quick questions, yes: customers don’t wait on hold and agents can help several people at once. Keep phone for urgent or complex cases.
How many chats can one agent handle?
Usually two or three at once for simple questions. Saved replies and the AI Agent raise that.
Can customers reach a person when the AI Agent answers?
Yes. Switch on the “Talk to a person” button so they can leave the AI Agent at any point.
What about questions that take days?
Make a ticket. The customer gets updates by email and can reply from their ticket page.
Related
Keep reading
Help desk
Turn questions that can wait into tickets answered by email. Learn more →
Saved replies
Answer common questions with one click. Learn more →
AI Agent
Answer repeat questions 24/7 from your own content. Learn more →
Give customers answers in minutes, not days
Free to start. No credit card. Live on your website in about two minutes.