WhatsApp chat button
Give visitors a WhatsApp button, right inside your chat
Some customers prefer WhatsApp. Add a WhatsApp card to your website chat so they can message you there in one tap, while everyone else chats on your site.
⚡ In 30 seconds
- A WhatsApp card is a button at the top of the chat that opens WhatsApp with your number.
- Add it under Settings → Appearance → Widget cards in a minute.
- Visitors who don’t use WhatsApp still get live chat and the AI Agent.
- Website chats keep visitor details: pages viewed, source and lead score.
- WhatsApp messages arrive in your normal WhatsApp app, not in the LiveChatBot inbox.
- Free to start: 2 websites and 100 visitors per website every month, no credit card.
The problem
WhatsApp only, or website chat only?
Each has gaps. Together they cover nearly every customer.
Not everyone uses WhatsApp
Some visitors, especially abroad or on office computers, won’t switch apps.
No context on WhatsApp
A WhatsApp message doesn’t tell you which page they were on.
No night shift
WhatsApp waits for you. The AI Agent on your site answers at 2 am.
Same questions twice
Repeat questions on WhatsApp take your time all day.
Floating buttons everywhere
A separate WhatsApp bubble plus a chat bubble clutters the page.
No numbers
You can’t see how many visitors chose WhatsApp.
What you get
How the WhatsApp card works
One tap to WhatsApp
The card opens wa.me with your number, on phone or WhatsApp Web.
Inside the chat
No second floating button. The WhatsApp card sits with your other cards.
AI Agent for the rest
Visitors who stay on your site get instant answers.
Visitor insights
Website chats show the page, source and lead score.
Phone and email cards too
Add “Call us” and “Email us” cards next to WhatsApp.
WhatsApp as a traffic source
Visitors who arrive from WhatsApp links are labelled “WhatsApp” in reports.
Side by side
WhatsApp card or website chat?
| WhatsApp card | Website chat | |
|---|---|---|
| Where messages arrive | Your WhatsApp app | LiveChatBot inbox and Android app |
| Visitor details | Phone number | Pages viewed, source, location, lead score |
| Answers at night | Only if you reply | AI Agent answers 24/7 |
| Best for | Customers who live on WhatsApp | Everyone browsing your site |
Setup
Add a WhatsApp button in three steps
About one minute.
1
Open Appearance
In LiveChatBot go to Settings → Appearance → Widget cards.
2
Add a WhatsApp card
Press Add a card, pick WhatsApp and enter your number with country code, like +91 98765 43210.
3
Save and test
Open the chat on your phone and tap the card.
Good practice
WhatsApp button do’s and don’ts
✅ Do
- Use a WhatsApp Business number
- Add your country code
- Keep website chat on for visitors who don’t use WhatsApp
- Set an away message in WhatsApp Business too
- Reply on WhatsApp as fast as on chat
🚫 Don’t
- Use a personal number you don’t check
- Remove website chat entirely
- Add a second floating WhatsApp bubble
- Forget that WhatsApp chats aren’t in your LiveChatBot reports
- Share your number without business hours
WhatsApp chat button: FAQ
Do WhatsApp messages come into LiveChatBot?
No. The card opens WhatsApp, so messages arrive in your WhatsApp app. Website chats stay in LiveChatBot.
Does it work on desktop?
Yes. On a computer the card opens WhatsApp Web or the desktop app.
Is it free?
Yes. Widget cards are included in every plan, free plan too.
Can I add a phone or email button too?
Yes. Add a Phone or Email card the same way.
Related
Keep reading
Customize your widget
All card types and colours. Read the guide →
Website chat widget
Bubble, inline chat and chat link. Read more →
AI Agent
Answer repeat questions 24/7 from your own content. Learn more →
Let customers choose WhatsApp or chat
Free to start. No credit card. Live on your website in about two minutes.