Shopify live chat
Free live chat for your Shopify store
Answer sizing, delivery and COD questions on the product page, let an AI Agent reply at night, and turn hesitant shoppers into orders.
⚡ In 30 seconds
- Add a free chat bubble to your Shopify site in about two minutes. Paste one line into your theme. No app needed.
- Answer visitors live from the dashboard or the Android app.
- The AI Agent answers repeat questions from your own pages, day and night.
- Flows greet visitors at the right moment and collect emails.
- Questions you can’t answer straight away become tickets.
- Free to start: 2 websites and 100 visitors per website every month, no credit card.
The problem
Why Shopify visitors leave without buying
A small unanswered doubt is often all that stands between a visit and a sale.
No quick way to ask
Contact forms feel slow. Visitors want an answer while they decide.
Late-night visitors
Many visits happen after hours, when nobody is around.
The same questions
Delivery, prices and timings, asked again and again.
Abandoned carts
Shoppers hesitate at checkout and leave without a word.
Anonymous visitors
Shopify analytics shows numbers, not the person reading your page right now.
Away from the desk
You can’t sit at a computer all day waiting for questions.
See it in action
From install to first chat on Shopify
Click a step or press Play.
What you get
What you get on Shopify
Live chat
Reply in real time from the inbox, any browser or the Android app.
AI Agent
Copy your FAQ and policy pages in, and it answers common questions 24/7.
Flows
Ready-made messages such as “Discount for new visitors” and exit intent.
Visitor insights
Current page, pages viewed, source, location and lead score for every visitor.
Help desk
Turn chats into tickets and answer by email.
Your colours
Match your brand colour, pick a corner, add WhatsApp or phone cards. How to →
Setup
Add live chat to Shopify in three steps
About two minutes. No developer needed.
1
Copy your chat code
In LiveChatBot open Settings → Add to website and press Copy chat code.
2
Paste it in your theme
In Shopify go to Online Store → Themes → … → Edit code, open theme.liquid and paste the code just before the closing body tag (near the end of the file). Save.
3
Open your store
The bubble appears in the corner, and LiveChatBot confirms it is working.
Copy and paste
Ready-made messages for your Shopify site
Use these as welcome Flows and your away message. Change the details to match your business.
| Where | Message |
|---|---|
| Home page | 👋 Hi! Questions? Ask here and we reply in minutes. |
| Product or service page | Not sure this is right for you? Ask us anything. |
| Pricing or checkout | Questions about payment or delivery before you order? |
| Contact page | Prefer chat to email? We're right here. |
| Away message | We're offline right now. Leave your email or phone and we'll reply soon. |
Good practice
Do’s and don’ts for Shopify chat
✅ Do
- Test in a private window after installing
- Teach the AI Agent your top 10 questions
- Set opening hours so visitors know when you reply
- Add a Flow on your most visited page
- Install the Android app
🚫 Don’t
- Paste the code twice
- Forget to publish or save your site after pasting
- Leave the welcome message as the default
- Run two chat tools at once
- Ignore chats from mobile visitors
Shopify live chat: FAQ
Is there a Shopify app?
Not yet. You paste one line of code into your theme, which takes about two minutes and works on every Shopify plan.
Will it show on checkout?
Shopify controls the checkout pages, so the chat shows on your store pages: home, collections, products and cart.
Can the AI Agent answer order questions?
It answers from the pages you add, like shipping and returns. For a specific order, it passes the chat to your team.
Is it free?
Yes, free to start with 2 websites and 100 visitors per website every month. See pricing.
Will it slow down my site?
No. The chat code loads in the background (async), after your page content.
Can I reply from my phone?
Yes, with the Android app or any phone browser.
Related
Keep reading
Install guide
Add the chat to your website in two minutes. Read the guide →
AI Agent
Answer repeat questions 24/7 from your own content. Learn more →
All integrations
WordPress, Shopify, Wix, React, webhooks and the REST API. See integrations →
Add live chat to your Shopify site today
Free to start. No credit card. Live on your website in about two minutes.