Live chat for hotels and travel
Live chat for hotels, homestays and travel agencies
Travellers compare many options at once. Answer availability, price and check-in questions while they are still on your website, and let an AI Agent reply across time zones.
⚡ In 30 seconds
- Guests ask the same things: availability, price, check-in time, parking, pets and distance to sights.
- They compare many hotels and booking sites in one sitting, so fast answers win.
- The AI Agent answers from your room, policy and location details at any hour.
- The away form collects an email or phone number from late-night and overseas visitors.
- Visitor insights show which room or package page they were reading.
- Free to start: 2 websites and 100 visitors per website every month, no credit card.
The problem
Why hotels and travel sites lose direct bookings
Travellers who can’t get a quick answer book on a portal instead, and you pay the commission.
“Is it available?”
Availability and dates are the first question, and email replies are too slow.
Commission to booking portals
Guests who can’t ask you directly book through a portal.
Different time zones
Overseas travellers plan while you sleep.
Repeat questions
Check-in time, breakfast, parking and pets, asked every day.
Packages are confusing
Travel packages have many options, and visitors need help choosing.
Front desk is busy
Reception can’t answer calls while checking guests in.
See it in action
A traveller asks about a room at midnight
Click a step or press Play.
What you get
Everything a hotel or travel business needs
AI Agent for guest questions
Check-in times, breakfast, parking, pets, distance to sights and policies, answered 24/7.
Visitor location and local time
See which country a visitor is in and their local time before you reply.
Away form
Collect an email or phone number when nobody is at the desk.
Flows on room and package pages
Offer help when a guest spends time on a room or package page.
Chat link
Share a full-page chat link in your Instagram bio and Google Business profile.
Reply from the app
Front desk and managers reply from the Android app.
Setup
Live in four steps
About 15 minutes.
2
Teach the AI Agent
Rooms, rates, inclusions, policies, location and nearby sights.
3
Add Flows
A welcome on room and package pages.
4
Set the away message
Ask for an email or phone number outside desk hours.
Teach the AI Agent
What to add for a hotel or travel business
Short, factual entries work best. Use this as a template.
| Topic | Example entry | Why it matters |
|---|---|---|
| Rooms | Deluxe Lake View: 2 adults + 1 child, king bed, balcony. | Guests compare room types |
| Rates and inclusions | From ₹6,500 per night with breakfast. Taxes extra. | Price decides the booking |
| Check-in and policies | Check-in 1 pm, check-out 11 am. Pets allowed on request. | The most repeated questions |
| Location | 15 min from the airport, 5 min walk to the lake. | Helps travellers plan |
| Packages | 3N/4D package with sightseeing and transfers from ₹24,000. | Explains what is included |
| Cancellation | Free cancellation up to 7 days before arrival. | Builds trust for direct booking |
Copy and paste
Ready-made messages for hotels and travel
Use these as welcome Flows and your away message. Change the details to match your business.
| Where | Message |
|---|---|
| Home page | 👋 Planning a trip? Ask about rooms, dates or packages. |
| Room page | Want to know if this room is free on your dates? Ask here. |
| Package page | Not sure which package fits? Tell us your dates and group size. |
| Contact page | Prefer chat over a call? We usually reply within minutes. |
| Away message | Our desk is closed right now. Leave your email or phone number and we’ll confirm availability. |
Know the questions
What travellers ask
Add short answers to these and most first questions get answered automatically.
🛏️ Rooms
- Is this room available on my dates?
- How many people can stay?
- Is breakfast included?
- Is there a balcony or view?
- Do you have family rooms?
🕒 Stay
- What time is check-in?
- Is early check-in possible?
- Is there parking?
- Are pets allowed?
- Do you have Wi-Fi?
🌍 Trip
- How far is the airport?
- Do you arrange pickup?
- What can we see nearby?
- What is the cancellation policy?
- Do you take international cards?
Good practice
Do’s and don’ts for hotel chat
✅ Do
- Answer availability questions quickly
- Mention direct-booking benefits
- Use the visitor’s local time when replying
- Collect an email before ending
- Keep rates and policies up to date
🚫 Don’t
- Let the AI Agent confirm bookings or availability
- Leave overseas chats until the weekend
- Paste long policies: link to them
- Hide taxes and extra charges
- Forget seasonal timings and rates
Live chat for hotels: FAQ
Can the AI Agent confirm availability?
No. LiveChatBot is not a booking engine. The AI Agent answers general questions, and your team confirms availability from your own system.
Can it answer guests from other countries?
Yes. The AI Agent answers any time, and you can see each visitor’s location and local time.
Does it work with my hotel website?
Yes. It works on WordPress with the plugin, and on any other website with one line of code.
Can I use it without a website?
Yes. Share the chat link on Instagram, Google Business or in messages.
How much does it cost?
Start free with 2 websites and 100 visitors per website every month. See pricing.
Related
Keep reading
AI Agent
Answer repeat questions 24/7 from your own content. Learn more →
Visitor tracking
See who is on your site, what they viewed and how hot they are. Learn more →
Install guide
Add the chat to your website in two minutes. Read the guide →
Answer travellers before they book elsewhere
Free to start. No credit card. Live on your website in about two minutes.