Live chat for local businesses
Live chat for clinics, salons and local businesses
People want to know if you are open, where you are and when they can come in. Live chat answers in seconds, without a phone call your front desk cannot take.
⚡ In 30 seconds
- Local customers ask simple questions: timings, location, prices and appointments.
- Your front desk is busy with people in front of them, so calls go unanswered.
- The AI Agent answers timings, address and services from your own details.
- Appointment requests arrive in one inbox, and you can reply from the Android app.
- Share a chat link on your Google Business profile and Instagram bio.
- Free to start: 2 websites and 100 visitors per website every month, no credit card.
The problem
Why local businesses miss bookings
A customer who can’t get through calls the next clinic or salon on Google Maps.
The phone rings while you’re busy
Your front desk can’t answer calls while serving patients or clients.
“Are you open now?”
The most common question, asked again and again.
Directions and parking
People need the address, landmark and parking before they come in.
Price questions
“How much is a haircut?” or “What is the consultation fee?” decides the visit.
After-hours enquiries
Many people plan their visit at night, when you are closed.
Messages everywhere
Calls, Instagram DMs and walk-ins make it easy to miss a booking.
See it in action
A patient checks timings and books a slot
Click a step or press Play.
What you get
Simple tools for a busy front desk
AI Agent for the basics
Timings, address, services and prices answered automatically from your details.
Operating hours per day
Set different hours for each day. Outside hours, the away form collects a phone number or email.
Android app for the front desk
Reply between patients or clients, with alert sounds for new chats.
Chat link
A full-page chat link you can add to your Google Business profile, Instagram bio or SMS.
One inbox
Every appointment request in one place, with notes and tags.
Works with any website
WordPress plugin or one line of code on Wix, Squarespace or a custom site.
Setup
Live in four steps
About 10 minutes.
1
Add the chat
WordPress plugin or one line of code.
2
Add your basics
Timings, address, services, prices and parking to the AI Agent.
3
Set operating hours
Per day, with an away message that asks for a phone number.
4
Share your chat link
On Google Business, Instagram and WhatsApp status.
Teach the AI Agent
What to add for a clinic or salon
Short, factual entries work best. Use this as a template.
| Topic | Example entry | Why it matters |
|---|---|---|
| Timings | Mon–Sat 10 am–1 pm and 5–8:30 pm. Sunday closed. | The most asked question |
| Address | 2nd floor, Lakshmi Complex, near Indiranagar metro. Parking in the basement. | Helps people find you |
| Services and prices | Consultation ₹600. Haircut ₹350, colour from ₹1,500. | Price decides the visit |
| Appointments | Walk-ins welcome. Book a slot in chat to skip the wait. | Turns a question into a booking |
| Payments | Cash, UPI and cards accepted. | Common last question |
| Cancellations | Please tell us 2 hours before if you can’t come. | Fewer no-shows |
Copy and paste
Ready-made messages for local businesses
Use these as welcome Flows and your away message. Change the details to match your business.
| Where | Message |
|---|---|
| Home page | 👋 Hi! Ask about timings, prices or booking a slot. |
| Services page | Want to know the price or book a time? Ask here. |
| Contact page | Can’t get through on the phone? Chat with us instead. |
| Chat link (Instagram bio) | Hi! Tell us what you’d like to book and when. |
| Away message | We’re closed right now. Leave your phone number and we’ll call you when we open. |
Know the questions
What local customers ask
Add short answers to these and most first questions get answered automatically.
🕒 Timings
- Are you open now?
- Are you open on Sunday?
- What time do you close?
- Is the doctor available today?
- How long is the wait?
📍 Location
- Where exactly are you?
- Is there parking?
- Which landmark is nearby?
- Do you do home visits?
- Which floor are you on?
💰 Prices and booking
- How much does it cost?
- Do you take UPI?
- Can I book a slot?
- Can I reschedule?
- Do you have packages?
Good practice
Do’s and don’ts for local business chat
✅ Do
- Keep timings up to date for holidays
- Offer a specific time slot
- Put your chat link on Google Business
- Reply from the app between appointments
- Ask for a phone number for bookings
🚫 Don’t
- Give medical advice in chat
- Let the AI Agent confirm bookings it can’t see
- Leave weekend chats until Monday
- Hide prices if customers ask
- Forget to set your operating hours
Live chat for local businesses: FAQ
Can patients book appointments in chat?
Yes. They send a request in chat and your front desk confirms it. LiveChatBot is not a booking calendar, so confirm slots from your own schedule.
Can the AI Agent give medical advice?
No, and it shouldn’t. Add only practical details like timings, fees and address, and let your team handle health questions.
What is a chat link?
A full-page chat you can share as a link, for example in your Google Business profile or Instagram bio.
Do I need a website?
The chat bubble needs a website, but the chat link works on its own.
How much does it cost?
Start free with 2 websites and 100 visitors per website every month. See pricing.
Related
Keep reading
AI Agent
Answer repeat questions 24/7 from your own content. Learn more →
Mobile app
Reply from your phone between appointments. Learn more →
Install guide
Add the chat to your website in two minutes. Read the guide →
Answer “are you open?” without picking up the phone
Free to start. No credit card. Live on your website in about two minutes.